The goal of Customer Experience Manager (CEM) is to deliver supreme customer experience and to optimize interactions from the customer's perspective. Customer experiences include interactions through traditional channels, such as website, phone calls and live chat as well as social media, text and other emerging communication mediums. Its purpose is to continuously refine & develop Customer Value Proposition.
What can you expect on the role?
Work with Sales, Customer Care, Service Delivery Managers to continually understand, define and the value proposition for selected number of services or products.
Combine business intelligence and customer data analytics to learn more about how to market and sell to current and future customers
Monitor all customer touch points to design and optimize customer experience
Ensure Product Strategy
Design new services or products in close cooperation with Business Development and IT architecture
What are we expecting from you?
Experience with Customer care / service, Sales or Service Delivery for a minimum of 5 years
Experience with work in the Mobility or Payments Industry is an advantage
Fluent English is a must, other languages are advantage
Excellent communication skills
Orientation to detail and task completion
Active and effective approach to problem resolution
The main reasons to join W.A.G.
We are a stable, fast growing company with 20 years of tradition
Flexible working hours possibility
We provide with development – courses, team support
Language and other courses
Social Security contribution / Pension plan contribution
5 weeks of vacation
Contribution to sport
You will work in our modern offices in Prague 4