In this role you will:
Receive incoming calls and emails from customers with technical issues for a wide range of different software and hardware
Prioritise problems, dealing with immediate issues yourself or identifying specialist colleagues that will be able to help
Coordinate with other departments to resolve problems
Maintain regular contact with customers until the problem or question is resolved
Deal with occasional non technical issues as needed
Good English language, plus fluency in German
Previous Experience in telephone based customer support is an advantage but, enthusiastic graduates with a passion for IT technology are also welcome to apply
Excellent communication skills and a genuine desire to deliver world class customer service
Must have EU passport or Permanent Residency for the Czech Republic
Relocation assistance available
Very good starting salary
Genuine chance to grow and develop your career long term
Ongoing training, including structured long term skills building plans
Modern, multicultural working environment
Security of working for a stable and growing international company
If you would like to apply for this job, please send a copy of your CV in English language and a brief covering letter using the application button below, or call Lucie on +420 725 932 938.
Please read carefully and copy all of the below text into your email before sending any application to Dorset Management s. r. o., company ID No.: 246 92 336.
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