WiPjobs
 
 
 
 
Customer Service Advisor CZECH or SLOVAK speaker
Does communicating with various people suit you perfectly? Are you constantly willing to help someone? Do you have an analytical point of view? Join an international team in Katowice and start working with globally known brands now!

Our Client is one of the biggest outsourcing service providers in Poland. Thanks to a team of 2,000 professionals, it delivers IT outsourcing services to 40 clients in 20 languages.

THE CURRENT POSITION IS OPENED IN KATOWICE/KRAKOW, POLAND.

Job description:

  • Handling incoming phone calls / e-mails from customers regarding technical issues related to hardware, software and network
  • Delivering professional and prompt service to the customers
  • Keeping records of all customers’ enquiries in the reporting system
  • Analyzing and resolving most common enquiries by providing step-by-step solutions or using remote access to take control of the computer and solve the problem
  • Sending more complex enquiries to the relevant IT Support Team

Your’s profile

  • Very good Czech language skills both verbal and written
  • Good English skills
  • Excellent verbal and written communication skills
  • Professional telephone manner
  • Basic experience in Windows XP (Windows 7 would be an advantage), MS Office, MS based applications
  • Basic technical support experience an advantage but not necessary
  • Flexible, well-motivated team player, ability to work under pressure

What we offer:

  • Work in a multinational company for c.a. 100 Blue Chip Clients  supported by 6000 professionals in 30 languages
  • Clearly defined career path (experts or managers), wide range of training – over 20 000 online training and books also available at home, training in classroom, funding for learning foreign languages
  • You will learn best practices and global business from experts. Over 900 certificated professionals in the field of e.g. ITIL, Vmware, Citrix, Oracle Database
  • You will work in an inspiring atmosphere. We work together and celebrate together – Theatre, employee volunteer program, integration events, sports events (basketball, volleyball) – everyone will find something for themselves!
  • In addition to the salary you will receive attractive benefits package (medical care for whole family, life insurance). You can recommend friends in Referral Program and collect awards!
  • Our offices are conveniently located with “Bicycle-friendly” certificate!