Devoteam, s.r.o.
 
 
 
 
Senior ITSM Consultant
Devoteam is an EMEA leader in Information & Communication Technology consulting. Our mission is to be the Transformation Partner of our customers to help their business innovate and run their IT efficiently.

Job description

We are looking for talented individuals who can demonstrate enthusiasm, passion, technical ability, and strong problem solving skills – and who want to work in an international and team based environment.

As an Senior ITSM Consultant you will be working on projects to support our Practices in the following areas:

  • IT-Service Excellence:  You will implement and optimize state of the art processes and solutions to help our clients manage their IT efficiently and in a business-centric way. This includes:
  • Process design and implementation (release, incident, problem, change management…)
  • IT Service Management tools design and implementation (service desks, monitoring, automation tools...)
  • Pre-sales activities support: writing proposals, organising demos,...
  • IT Transformation: You will advise clients on IT and business challenges. You will take part in client engagements on:
  • Organisation Change management
  • Project and Programme management
  • IT governance